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HCL realized that the key to customer
satisfaction was with the employee. Today, in an
industry like software, which is knowledge
intensive and relies heavily on manpower, this
has become a powerful strategy. 'Employees
First' - a pioneering strategy envisaged by HCL
places the needs of employees before the needs
of customers and has provoked a sea-change at
the company level, and, in turn, greater
customer loyalty, better engagements and higher
revenues.
'Employees First' is an employee focused program
that gives people whatever they need to succeed
- be it space to grow, time to think or tools to
use. Its about maximizing personal potential
rather than monitoring professional performance.
HCL's enlightened approach to employee
development also focuses on giving people
whatever they need to succeed: be it a virtual
assistant or talent transformation sabbaticals;
expert guidance or fast track growth; inner
peace or democratic empowerment. 'Employees
First' is a five fold path to individual
enlightenment. This ensures that people are
given Support, Knowledge, Recognition,
Empowerment, and Transformation.
'Employees First' is gaining world wide
recognition - It is now a case study at the
Harvard Business School.
Forbes has referred to HCL as the
"World's most modern business" on Employees
First and Business Week has this to say
about the program: 'Employees First is a new and
radical management philosophy, the world will
catch on with sooner or later…'
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